Returns & Refunds
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us within 48 hours after receiving your PRODUCT.
Our store does not accept Returns But we do in fact except Exchanges (PLEASE SEE OUR EXCHANGE POLICY IF THIS IS SOMETHING YOU ARE INTERESTED IN, once an item has been received DAMAGED OR FAULTY it cannot be returned. We can only offer you A replacement at no additional cost to you if it falls under the below criteria:
****A PICTURE MUST BE PROVIDED*****
Qualification is as follows:
Items are faulty / damaged / broken or soiled upon arrival. Delivery carrier fails to deliver
Bmore Dogs will not be held liable for any lost parcels after delivery or misrouted parcels. Please ensure that all the information you have provided is correct for your delivery and you provide a reliable place for delivery before submitting your order. These precautions will prevent any mishaps.
Please provide a phone number in case the delivery carrier needs to call.
If you have other concerns, please contact our Customer Service via email at [email protected]
RETURN TO SENDER PACKAGES:
BmoreDogs will not be held liable for packages that are returning to
sender. Customers are advised to carefully enter the correct addresses given by Bmore Dogs otherwise, the package will not be delivered and you will still be charged for the order.
Once the item is received back to us (be sure to please contact us for the return address), we can resend the item or something else upon request of equal value however you need to understand that doing so requires an additional cost.
Processing and shipping cost is usually half the order total…so please be careful on the information that you provide. If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake.
Sizing Issues: We allow exchanges for incorrect fitting items as long as they are in the same condition they were received in. Please review our sizing chart carefully and measure, measure , measure.
Once your return has been received and inspected, we will began processing your new order. All returns must be approved based on the following conditions.
- Items are unused and in the same condition and packaging they were shipped in
- You contact us for the proper return address, please do not send items back to the original address.
- Shipping cost for returning the items are the sender’s (the person returning item) responsibility
How to Start A Return:
Please contact us at [email protected] and we will respond with further instructions.
OUR 30 DAY WARRANTY
All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or if the item is defective, please contact us within 48 hours of receiving your order – we will make sure that all of your issues are resolved.
If you received the wrong item, please contact us within 48 hours of delivery with a photo. We will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at [email protected]
PLEASE NOTE: This policy does not cover or include any product that is misused, accidental damage, water damage, or any abuse of the purchased product.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
In order to receive your store credit please follow the steps below:
Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
Request your Return Authorization Number by emailing [email protected] with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval, you will receive the Return Authorization # and the address where you can mail the product you would like to return.
To assure you receive a shop credit please use a trackable mail service. We will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a shop credit, the cost of return shipping will be deducted from your refund. Please make sure you send the item back as a gift as we don’t cover customs fees for returns).
Upon the receipt of your package, your products will be examined and a full store credit will be issued according to your original method of payment.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Late or missing refunds (if applicable)
If you haven’t yet received a refund, re-check your bank account. If the refund is not there, contact your credit card company. It may take some time before your refund is officially posted. Finally, contact your bank. There is often some processing time before a refund is posted.
If you’ve have done all of the above and still have not received your refund, please contact us at [email protected]
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your purchase for the same item, send us an email at [email protected]
Neither Rosemont Designs LLC or Bmore Dogs “The Classic Shop” are liable for any damages caused from products after purchase. Customers use products at their own risk/discretion.
Sale/Promotion items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 20% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.
- Buyer no longer wants the items. This is the most common example which we cannot honor if we want to continue offering great value at B’more Dogs. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
- Buyer found items cheaper somewhere else. Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.